The main reason for achieving success in a business environment is the training of the personnel in it.
With our training you will improve your business climate, achieve better team performance and higher production results.
TRAININGS AND SEMINARS
MODULES
DEVELOPMENT OF SALES TEAMS
The training improves the commercial skills of managers and consultants responsible for key accounts, also their product presentation skills, develops key account oriented behaviour as well as an approach to identifying key account needs.
How to increase the efficiency of your sales team?
Principles for building sales teams - why are sales teams not like others?
Managing teams through goals - how to do it in practice?
Motivating salespeople - what are the lessons of successful practice?
The training refines sales skills, introduces the principles of preparing and making a successful sale, develops a customer-centric approach to recognizing customer needs, offers strategies for market research and for working with difficult customers.
Ongoing problems related to customer service
Guidance in customer service activities
The specifics of the business
Individual preparation of the training participants
Positions held by trainees
SALES AND CUSTOMER SERVICE
COMMUNICATION AND PRESENTATION SKILLS
The aim of the training is to learn how to plan and conduct successful presentations, to properly structure their content, to monitor and manage the attention of the audience, to learn how to properly work with visualization tools. The basic principles of interpersonal communication are introduced, and skills for working with different types of audiences and dealing with stage fright are developed.
Planning and delivering the presentation
Adapting to the audience
Choice of presentation approaches
The training is based on the principle of “Learning by Experience”. Case studies and exercises drawn from practice are embedded in the learning process. The aim is to acquire basic knowledge about teamwork, team formation and team development. The training builds skills to:
Creating a supportive and motivating work environment
Efficient allocation of roles
Identification of the key qualities of the participants
Building good coordination
Creating the possibility of continuity and interchangeability in critical situations
TEAM BUILDING
FACILITATION AND MEDIATION
Facilitation is a process of finding out where a group of people stand on a particular topic and coming up with solutions to the problems that arise. It is a technology used in seminars, business meetings, conflict environments and strategic negotiations. Facilitation helps to create a space where important or key decisions can be made.
Mediation is a matter of common sense and good psychological skills combined with diplomacy and legal knowledge. It is a system of conflict resolution using psychological, diplomatic and legal techniques, with a third independent helper ( mediator).
